Policies Built on Trust

Customer Care

Policies Built on Trust.

Fair, transparent, and designed to make every shopping experience with Skin Lime smooth and safe.

1–2 DaysProcessing
7 DaysReturn Window
24–48 hrsSupport Response
CODAvailable
Policy

Shipping Policy

All orders are carefully packed and dispatched to ensure your products arrive safely and on time.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next working day. During launches or promotions, processing may take slightly longer.

Delivery Timelines
🏙️
Major Cities
2–3 business days
🏘️
Other Cities
3–5 business days
🗺️
Remote Areas
4–7 business days
Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or email to monitor your delivery in real time.

Shipping Charges

Charges are calculated at checkout based on your location, order value, and any active promotions. Skin Lime may occasionally offer free shipping campaigns.

Please ensure your shipping address and contact number are accurate at the time of order placement. Skin Lime cannot be held responsible for delays caused by incorrect information.

Policy

Returns & Refunds

Due to the hygienic nature of skincare products, returns are accepted only under specific circumstances.

Eligible Return Cases
  • Product damaged during delivery
  • Wrong product was delivered
  • Product has a manufacturing defect

Return requests must be submitted within 7 days of receiving your order.

Non-Returnable Items
  • Opened skincare products
  • Used products
  • Products damaged due to misuse or improper storage
Refund Process

Once the returned product is received and inspected, approved refunds are processed within 7–10 business days via bank transfer or original payment method.

Shipping costs are non-refundable unless the error was on our side.

Policy

Exchange Policy

Exchanges are available in specific cases to ensure you receive exactly what you need.

Exchange Eligibility
  • Wrong item was delivered
  • Product is defective
  • Customer received a damaged item

The product must be unused, in original packaging, and returned within 7 days of delivery.

Exchange Process
1
Contact Support
Reach out with your order number via email or WhatsApp.
2
Submit Evidence
Provide photos and video of the product and its packaging.
3
Team Review
Our team reviews your case and guides you through the process.
4
Replacement Shipped
Once the original product is received and verified, your replacement is dispatched.
Policy

Cancellation Policy

We make cancellations simple when requested before dispatch.

Before Shipment

Orders can be cancelled without any charges before dispatch. Contact our team as soon as possible after placing the order.

After Shipment

If the order has already been shipped, cancellation may not be possible. You may instead request a return according to our Return Policy.

Order Refusal by Skin Lime

We reserve the right to cancel orders in the following cases:

  • Product becomes unavailable
  • Payment verification fails
  • Suspicious or fraudulent activity is detected
  • Incorrect pricing or technical errors occur

You will be notified immediately if such a cancellation occurs.

Policy

Payment Policy

Secure and convenient payment options for customers across Pakistan.

Accepted Methods
💵Cash on Delivery
🏦Bank Transfer
💳Debit / Credit Card
📱Online Gateways
Payment Security

All online payments are processed through secure encrypted systems. Skin Lime does not store credit or debit card details on its servers.

Policy

Privacy Policy

Protecting your privacy is a core value at Skin Lime. We handle your data with care and transparency.

Information We Collect
  • Name, email address, phone number
  • Shipping and billing address
  • Order history
  • Website browsing data
How We Use It
  • Process and deliver your orders
  • Provide customer support
  • Send order updates and notifications
  • Improve website performance and experience
  • Share promotional offers (only if opted in)
Data Protection

Customer information is never sold or rented to third parties. Data may be shared with trusted partners such as courier services strictly for order fulfillment.

Cookies

Our website may use cookies to improve browsing experience, analyze traffic, and personalize interactions. You may disable cookies through your browser settings.

Important

Product Disclaimer

Skin Lime products are cosmetic formulations — not medical treatments.

Our products are designed to support healthy skincare routines, but individual skin types may react differently.

  • Perform a patch test before first use
  • Consult a dermatologist if you have sensitive skin or a medical condition
  • Products are for external cosmetic use only — not for medical treatment

For chronic, severe, or medical skin conditions, please consult a licensed dermatologist. Individual results may vary based on skin type, consistency, and environmental factors.

✨
Skincare that is honest, science-backed,
and made for real people — not filters.
theskinlime@gmail.com 03275465463 Pakistan